How do I contact Ellutia for technical support?

Contact the team directly by email or phone.

Email: info@ellutia.com
Phone: +44 (0)1353 669916

Ellutia is based at Colston House, 200 Lancaster Way Business Park, Ely, Cambridgeshire, CB6 3NX, UK.

What can technical support help with?

The team can help with instrument setup and configuration questions, method development and application guidance, troubleshooting and diagnostics, software queries, and consumable and spare parts enquiries.

If you bought through a distributor

If your instrument was purchased through an authorised distributor, your first point of contact for support is usually the distributor. They handle local support in their territory. If the issue needs to be escalated, the distributor works with Ellutia directly.

Online resources

The Ellutia website includes product pages with technical specifications, application notes with method details and example data, downloadable brochures and buyers guides, and this knowledge base for answers to common questions.